1. Eligibility for Returns
- Items must be unused, in original packaging, and in resalable condition.
- Returns must be initiated within 60 days from the date of delivery.
2. Non-Returnable Items
- Items that show signs of use, damage, or modification.
- Clearance or promotional items (if stated at the time of purchase).
3. How to Return
- Contact our support team at [insert email/contact] to request a return authorization.
- Pack the item securely and include the original invoice.
- Ship the item back using a tracked delivery service. Return shipping costs may apply unless the item is defective or incorrect.
4. Refunds
- Once the returned item is received and inspected, we will process the refund to your original payment method within 5–7 business days.
- Refunds may take additional time to appear on your statement depending on your bank or payment provider.
5. Exchanges
- If you wish to exchange an item for a different model, color, or size, please follow the return process and place a new order.
6. Defective or Incorrect Items
- If you receive a defective or incorrect product, contact us immediately. We will arrange a replacement or full refund, including shipping costs.